Better Conversations & Less Conflicts at Work

About the Expert Talk

In today’s fast-paced work environment, young professionals are constantly required to communicate clearly, navigate tensions, and make decisions under pressure.

This Expert Talk introduces essential principles from mediation and shows how they can empower emerging leaders to guide conversations more intentionally—whether they are managing expectations, handling difficult stakeholders, or collaborating across diverse teams.

We will break down the anatomy of effective conversations, explore practical conflict-resolution frameworks, and examine how question-driven techniques can shift discussions from reactive to strategic. Participants will learn how to recognize conversational patterns, steer dialogues constructively, and create space for more meaningful, solution-oriented exchanges.

What to expect

• Actionable tools for structuring difficult conversations
• Conflict-resolution techniques inspired by mediation
• Strategies to reduce escalation and foster psychological safety
• Question-based communication methods that enhance leadership presence
• Insights that can be applied immediately in everyday work life

"Better conversations are not accidents—they’re choices. Every question you ask can open the door to collaboration or close it."

About AANCM
The Austrian Association for Negotiation and Conflict Management (AANCM) is a non-profit organization based in Vienna, dedicated to advancing the art and science of negotiation.
We empower individuals and organizations to approach conflicts constructively and achieve sustainable, fair agreements.

Our events combine theory, practice, and reflection — in an open, supportive community.

🌐 www.negotiator.at
📧 office@negotiator.at
🔗 Follow us on LinkedIn and Meetup

The event will be held over Zoom