The Future of Hospitality is Human and Powered by AI

THE FUTURE OF HOSPITALITY IS HUMAN AND POWERED BY AI

AI in Hospitality – An Inner Circle Evening for Hotel Leaders

This is an after-hours inner circle gathering for hotel leaders.
A space to connect with peers, exchange perspectives and gain clarity on how AI can realistically support your role and your business.

No theory.
No tech talk.
No self-promotion.

One evening.
Six experienced experts.
Real cases.
Direct access.
And conversations that matter.

What this evening is really about

This is not about sitting through presentations.
It is about being in the room with people who understand your reality.

You will meet:
Your peers.
Potential allies.
Future partners.
People who lead, decide and carry responsibility, just like you.

Alongside that, you will gain practical insight into how AI is already being used in hospitality, without pressure, without complexity and without losing the human side of the business.

What you will experience

Throughout the evening, the experts will share real cases from hotel operations, leadership, F&B and guest intelligence.

You will explore, in a conversational and accessible way:
• How leaders are using AI to make better decisions
• How to reduce operational pressure without adding more tools
• How F&B teams improve profitability and reduce waste using data
• How hotels understand guests and competitors better
• Where AI helps, and where it creates risk if used wrongly

Clear. Honest. Grounded in reality.

Speed Mentorship with all 6 experts

Your ticket includes speed mentorship sessions with all six experts.

This means:
• Short, focused conversations
• Direct access to the people behind the cases
• Space to ask your own questions
• The chance to go deeper into topics that matter to you

This is not generic advice.
It is personal input from people who work with AI in real hospitality environments.

Who the experts are

• Patrick Krüger
General Manager, Radisson RED Vienna
AI in leadership and real hotel operations.

• Zishuo Wang
Co-Founder & CEO, Where to Know
Former Investment Banking
Guest intelligence, benchmarking and strategic insight.

• Florentina Zach
First female Austrian TÜV certified AI Consultant
President, Networking AI
CEO, ICAI Innovative Consulting AI GmbH
Governance, ethics and responsible AI use for leaders.

• Isabel Laczkovich
Founder, ILO Hotel Management & Consulting
Leadership, performance and service excellence supported by AI.

• Michael Fortner
Co-Founder, optimizes
Former Hyatt, Andaz, SO/ Vienna
F&B profitability, cost control and waste reduction using AI.

• Alexander Donath
Co-Founder, optimizes
Turning data into clear, actionable decisions.

All of them work with AI in hospitality.
No theory. No noise.

What your ticket includes

Your ticket includes:

• Full access to the event and all speaker sessions
• Participation in the real-case conversations
• Speed Mentorship with all six experts
• One complimentary drink
(soft drink, juice, wine or spritzer)
• Live music during the networking hour
Sing-Along & Acoustic by Danny Chicago (
• Two networking environments
Quiet Lounge and Live Music Lounge
• A raffle with curated experiences and special surprises from the speakers
• Exclusive perks and special conditions offered by the speakers and the community
• Small personal touches prepared for all attendees

Optional community dinner from 21:00
Dinner is not included in the ticket price.

Who this evening is for

This evening is for:
• General Managers and Hotel Directors
• Operations and Rooms Division leaders
• F&B Directors with P&L responsibility
• HR and People & Culture leaders involved in performance and efficiency

If you value meaningful conversations, practical insight and high-quality connections, this evening is for you.

Event details

21 January
Zoku Vienna

18:00h Open door and Check In - 18:30h we will start :)

Places are limited to keep the atmosphere personal and the conversations relevant.

This is not about working harder.
It is about understanding better, connecting smarter and using AI as an ally.

Your competitor is not the problem.
The real risk is when your competitor understands AI better than you do.

Privacy & Media Notice (GDPR Compliance)

Photographs and video recordings will be taken during this event for documentation and promotional purposes by Between Forks e.U. and its media partners. Materials may be published on our official channels including our website and social media platforms.

By attending, you acknowledge that images and videos in which you may appear may be used in this context without additional consent or compensation.
If you prefer not to be photographed or recorded, please inform our staff upon arrival.

Your personal data will be processed in accordance with the EU GDPR and Austrian data protection regulations. For any enquiries, contact: hello@betweenforks.com

Refund Policy

Tickets are non-refundable but may be transferred to another participant.
If you are unable to attend, please notify us in advance at hello@betweenforks.com